Warranty Policy

Last updated: August 21, 2026

EZ E-Bikes 360 is an online retail business owned and operated by Jamez Jordan. Products sold through our website may include limited warranties provided by their respective manufacturers.

This policy explains how manufacturer warranties work, how to request assistance, and how warranty claims differ from returns and refunds.

1. Manufacturer Warranty Coverage

Warranty availability, coverage, duration, and exclusions vary by manufacturer, product, and component.

Any applicable warranty is provided according to the manufacturer’s written terms in effect at the time of purchase.

EZ E-Bikes 360 is not the manufacturer and does not independently guarantee that every product or component has the same warranty coverage.

For specific warranty information, review the applicable product listing, the manufacturer’s documentation included with your purchase, or contact us before ordering.

2. What May Be Covered

Depending on the product and the applicable manufacturer warranty, coverage may include qualifying manufacturing defects involving:

• The bicycle or scooter frame.

• The motor.

• The battery.

• The controller.

• The display.

• Electrical wiring or components.

• Other covered parts identified by the manufacturer.

Coverage generally applies to defects in materials or workmanship under normal, intended use.

The manufacturer determines whether a claim qualifies under its written warranty terms.

3. Warranty Duration

Warranty periods vary by brand, product, and component.

Different components on the same product may have different coverage periods.

EZ E-Bikes 360 does not promise a specific warranty period unless that period is clearly stated on the applicable product page or confirmed in the manufacturer’s written warranty documentation.

If you need warranty information before purchasing, contact us at jordan@ezebikes360.com.

4. How to Request Warranty Assistance

Customers should contact EZ E-Bikes 360 first for assistance with a potential warranty claim.

Email jordan@ezebikes360.com and include:

• Your order number.

• The product name and model.

• A description of the issue.

• The date the issue was discovered.

• Photographs or videos demonstrating the problem.

• The product serial number, if available.

We will review the information and coordinate with the applicable manufacturer or supplier as appropriate.

The manufacturer may request additional documentation, troubleshooting steps, proof of purchase, or inspection before making a coverage decision.

Customers should not return a product or component without first receiving instructions.

5. Potential Warranty Resolutions

If a manufacturer approves a warranty claim, the available resolution depends on the manufacturer’s warranty terms and the nature of the issue.

Possible resolutions may include:

• Troubleshooting assistance.

• Replacement parts.

• Repair instructions.

• Repair service, if available.

• Replacement of a covered component.

• Product replacement when approved by the manufacturer.

• Another remedy provided under the manufacturer’s written warranty.

The availability of any particular remedy is not guaranteed unless expressly stated in the applicable manufacturer warranty.

6. Warranty Exclusions

Manufacturer warranties commonly exclude issues resulting from:

• Normal wear and tear.

• Accidents, collisions, falls, or impact damage.

• Misuse, abuse, neglect, or operation outside the product’s intended purpose.

• Improper assembly, maintenance, charging, or storage.

• Unauthorized modifications or incompatible aftermarket components.

• Water damage, corrosion, extreme temperatures, or improper cleaning.

• Cosmetic damage that does not affect the product’s function.

• Repairs or alterations that violate the manufacturer’s warranty terms.

Common wear items may include:

• Tires.

• Inner tubes.

• Brake pads.

• Chains.

• Grips.

• Saddles.

• Cables.

• Similar consumable components.

Whether a specific item or issue is excluded depends on the applicable manufacturer’s written warranty.

7. Battery Coverage

Battery warranty coverage varies by manufacturer and product.

An applicable battery warranty may cover qualifying manufacturing defects during the manufacturer’s stated coverage period.

Battery warranties commonly exclude:

• Gradual capacity reduction associated with normal use and aging.

• Improper charging or use of an incompatible charger.

• Improper storage.

• Physical damage, water exposure, fire, or extreme temperatures.

• Unauthorized battery modifications.

• Damage resulting from misuse or failure to follow safety instructions.

Customers should follow all manufacturer instructions for charging, storage, transportation, and battery maintenance.

A battery that is swollen, leaking, overheating, or otherwise damaged should not be charged or used. Contact us promptly for assistance.

8. Ownership and Proof of Purchase

Warranty eligibility may depend on whether the claimant is the original purchaser and whether valid proof of purchase is available.

Some manufacturers require warranty registration or additional documentation.

Customers are responsible for retaining their order confirmation and relevant purchase records.

If a manufacturer requires registration, the applicable instructions will be provided with the product or made available through the manufacturer.

9. Shipping and Service Costs

Responsibility for shipping, inspection, repair, or labor costs depends on the applicable manufacturer’s written warranty terms and the nature of the claim.

If any customer-paid shipping, inspection, service, or labor charges may apply, we will communicate those charges before the customer is asked to approve the proposed service.

No undisclosed charge will be imposed without the customer’s consent.

10. Damaged, Defective, or Incorrect Deliveries

If a product arrives damaged, defective, incorrect, or missing components, contact EZ E-Bikes 360 promptly at jordan@ezebikes360.com.

Issues present upon delivery may be handled under our Shipping Policy or Return and Refund Policy rather than as a standard manufacturer warranty claim.

Depending on the circumstances, we may coordinate replacement parts, a repair, a replacement product, a return, or a refund.

If a return is required because an item arrived damaged, defective, or incorrect, EZ E-Bikes 360 will coordinate reasonable return-shipping arrangements.

11. Returns and Warranty Claims

A warranty claim and a change-of-mind return are separate processes.

Eligible unused products may be returned within 30 calendar days after delivery, subject to our Return and Refund Policy.

Warranty claims concern qualifying product defects and are evaluated under the applicable manufacturer’s warranty terms.

A product that has been used may not qualify for a standard return but may still qualify for manufacturer warranty coverage if the reported issue falls within the applicable warranty.

Nothing in this policy limits customer rights that cannot legally be waived.

12. Customer Support

EZ E-Bikes 360 remains the primary point of contact for customers requesting warranty assistance for products purchased through our store.

We will communicate with the relevant manufacturer or supplier as necessary and provide updates when available.

For warranty questions before or after purchase, contact us using the information below.

13. Contact Information

EZ E-Bikes 360
Owned and operated by Jamez Jordan
4862 Foyle Way
Memphis, TN 38125
United States

Email: jordan@ezebikes360.com
Phone: (901) 438-4793
Website: ezebikes360.com