Shipping policy

Shipping Policy

Last Updated: September 30, 2026

EZ E-Bikes 360 provides electric bikes, electric scooters, and other eligible electric-mobility products from approved supplier and manufacturer partners. Because orders may be fulfilled from different U.S.-based warehouses, processing and delivery times can vary by product, brand, carrier, and destination.

This policy explains where we ship, shipping costs, processing times, estimated delivery times, tracking, freight deliveries, and how shipping issues are handled.

Shipping Destinations

EZ E-Bikes 360 currently ships eligible products within the 48 contiguous United States and Washington, D.C.

We currently do not ship electric bikes or electric scooters to:

Alaska
Hawaii
Puerto Rico
U.S. territories
International destinations

Additional restrictions may apply to certain products based on manufacturer, supplier, carrier, or destination requirements.

Shipping Costs

Free standard shipping is available for current electric bikes, electric tricycles, and electric scooters delivered within the 48 contiguous United States and Washington, D.C.

If a product has a different shipping charge, that cost will be clearly displayed on the product page or during checkout before the order is submitted.

Customers will not be charged an undisclosed mandatory shipping fee after placing an order.

Order Fulfillment

EZ E-Bikes 360 is an independent online retailer. Orders may be fulfilled directly by approved manufacturers, suppliers, or distribution partners located in the United States.

As a result, products from different brands may ship from different warehouses and may arrive in separate shipments.

Current product brands may include:

EUNORAU
VMAX
MotoTec
WINDHORSE

Product availability may change as items are added, removed, or temporarily unavailable.

Order Processing Time

Most orders are processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing times may vary because of:

Product availability
Supplier or warehouse processing
Payment verification
Order-review requirements
High-volume periods
Federal holidays
Carrier pickup schedules

Customers will receive a shipping-confirmation email with tracking information when tracking becomes available.

Estimated Delivery Time

For most standard shipments:

Processing: 1–3 business days
Transit: approximately 3–7 business days
Typical total delivery estimate: approximately 4–10 business days from the date the order is placed

Some larger electric bikes, scooters, or other oversized products may require freight or specialized delivery. These shipments may take approximately 6–13 business days total.

Delivery estimates are not guaranteed and may be affected by:

Carrier delays
Weather
Holidays
Warehouse location
Product availability
Delivery destination
Freight scheduling
Events outside the control of EZ E-Bikes 360

Customers should review any delivery estimate shown at checkout before completing their purchase.

Brand and Supplier Fulfillment

Shipping carriers and warehouse locations vary by supplier.

EUNORAU

Eligible EUNORAU electric bikes are fulfilled through EUNORAU's U.S. distribution network.

Current EUNORAU models offered by EZ E-Bikes 360 may include:

EUNORAU META20
EUNORAU META275
EUNORAU DEFENDER

Standard EZ E-Bikes 360 delivery estimates apply unless a different estimate is displayed on the product page or at checkout.

VMAX

VMAX electric scooters may be fulfilled directly through VMAX or its authorized U.S. fulfillment network.

Standard EZ E-Bikes 360 delivery estimates apply unless otherwise stated during checkout.

MotoTec

MotoTec electric scooters may be fulfilled directly through MotoTec or an authorized U.S. distribution partner.

Standard EZ E-Bikes 360 delivery estimates apply unless a different delivery estimate is displayed on the product page or at checkout.

WINDHORSE

WINDHORSE products may be fulfilled through WINDHORSE or an approved fulfillment partner.

Standard EZ E-Bikes 360 delivery estimates apply when products are available for purchase. Products marked Sold Out or unavailable cannot be ordered until inventory becomes available.

Tracking Information

When an order ships, customers will receive tracking information by email when available.

Tracking information may take up to 24–48 hours after shipment to begin showing carrier updates.

For orders containing multiple products, items may ship separately and may have different tracking numbers.

Freight and Oversized Deliveries

Some electric bikes, scooters, and other large products may ship by freight.

For freight deliveries:

The carrier may contact the customer to schedule delivery.
Customers should provide an accurate phone number and delivery address.
An adult may be required to be present at delivery.
Customers should inspect the shipment before accepting it whenever possible.

If the package or freight shipment shows visible damage, customers should photograph the packaging and product and contact EZ E-Bikes 360 as soon as possible.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

After an order has entered processing or been transferred to a supplier or carrier, changes to the shipping address may not be possible.

Additional carrier charges caused by an incorrect address, refused shipment, or customer-requested rerouting may be the customer's responsibility where permitted.

Delivery Delays

Delivery dates are estimates and are not guaranteed.

EZ E-Bikes 360 is not responsible for delays caused by circumstances outside our reasonable control, including:

Carrier disruptions
Severe weather
Natural disasters
Holiday shipping volume
Supplier delays
Freight scheduling
Incorrect customer information

If a shipment appears significantly delayed, customers should contact us so we can assist with tracking and communication with the supplier or carrier.

Lost or Missing Shipments

If tracking shows a package as delivered but it cannot be located, customers should:

Verify the delivery address.
Check around the delivery location.
Ask household members, neighbors, or property staff whether they accepted the shipment.
Contact the carrier.
Contact EZ E-Bikes 360 if the shipment still cannot be located.

We will assist with available carrier or supplier claim procedures when appropriate.