Shipping Policy

Last Updated: August 13, 2026

At EZEBikes360, we work to provide clear and reliable shipping information for every order. This Shipping Policy explains our processing times, delivery estimates, shipping costs, service areas, tracking procedures, and what to do if there is a problem with your delivery.

Shipping Destinations

EZEBikes360 currently ships e-bikes and eligible accessories within the contiguous United States (Lower 48 states).

We currently do not ship e-bikes to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• International destinations

Any shipping restrictions that apply to a specific product will be disclosed on the applicable product page or during checkout.

Shipping Costs

Standard shipping is free for e-bike orders shipped within the contiguous United States.

Accessory-only orders may have a shipping charge. When a shipping charge applies, the amount will be displayed during checkout before the customer completes the purchase.

Customers will not be charged an undisclosed shipping fee after placing an order.

Order Processing Time

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once an order has shipped, the customer will receive a shipment confirmation email containing tracking information when tracking is available.

Estimated Delivery Time

After processing, most orders are delivered within 3–7 business days.

Therefore, the typical total estimated delivery time is:

1–3 business days processing + 3–7 business days transit = approximately 4–10 business days from the date the order is placed.

Delivery estimates are not guarantees. Weather, carrier disruptions, holidays, remote delivery locations, and other circumstances outside our control may affect delivery times.

Shipping Carriers

Orders may be shipped using carriers including:

• FedEx
• UPS
• DHL
• LTL freight carriers

The carrier and shipping method used for an order may depend on the product, warehouse location, package dimensions, inventory availability, and delivery destination.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow up to 24–48 hours after receiving your tracking number for the carrier's tracking system to display updated shipment information.

If you have not received tracking information within 5 business days after placing your order, please contact us at jordan@ezebikes360.com with your name and order number.

Freight Delivery for Oversized E-Bikes

Certain large or oversized e-bikes may be delivered by an LTL freight carrier.

For freight deliveries:

• The carrier may contact you to arrange a delivery appointment.
• An adult may need to be present to accept the shipment.
• Standard freight delivery is generally curbside.
• The driver is not responsible for bringing the product inside your home or assembling the e-bike.
• Please inspect the shipment for visible damage when it arrives.

If you notice visible shipping damage, photograph the package and product and contact EZEBikes360 as soon as possible.

Damaged Shipments

Please inspect your order promptly after delivery.

If your e-bike or other product arrives damaged, contact us within 48 hours of delivery at jordan@ezebikes360.com.

Please include:

• Your order number
• A description of the damage
• Photos or video of the outer shipping box
• Photos or video of the internal packaging
• Photos or video clearly showing the damaged product or components

Please retain the original packaging while your damage claim is being reviewed.

EZEBikes360 will review the issue and coordinate the appropriate resolution, which may include replacement parts, repair assistance, replacement of the product, or another appropriate solution depending on the circumstances and applicable product warranty.

Lost or Delayed Shipments

If tracking information indicates that your order is delayed or appears to be lost in transit, please contact us at jordan@ezebikes360.com.

We will assist you in investigating the shipment with the applicable carrier or fulfillment partner.

Carrier delays caused by severe weather, transportation disruptions, holidays, or other circumstances outside our reasonable control may affect the estimated delivery date.

If tracking shows a package as delivered but you cannot locate it, please contact us promptly so we can assist with the carrier's delivery investigation.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error in your shipping address, contact us at jordan@ezebikes360.com as soon as possible. We will attempt to correct the address before shipment, but changes cannot be guaranteed after an order has entered processing or has shipped.

Additional carrier or reshipping charges resulting from an incorrect address provided by the customer may be the customer's responsibility.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at jordan@ezebikes360.com.

We will make reasonable efforts to accommodate requests submitted before an order has been processed or shipped.

Once an order has shipped, it can no longer be canceled as an unshipped order. Any request to return the product after shipment will be handled according to the EZEBikes360 Return & Refund Policy.

Multiple Shipments

Orders containing multiple products may arrive in separate shipments due to product availability, package size, or different fulfillment locations.

When available, separate tracking information will be provided for each shipment.

Contact Us

If you have questions about an order, shipping, tracking, or delivery, please contact:

EZEBikes360
Email: jordan@ezebikes360.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.