Privacy Policy

Last updated: November 2025

This Privacy Policy explains how EZ E-Bikes 360 ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit our website https://ezebikes360.com, make a purchase, or otherwise interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Create an account on our website
• Place an order or attempt to make a purchase
• Subscribe to our newsletter or marketing communications
• Fill out contact forms or communicate with us

This information may include:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party payment processors)
• Order information and purchase history

1.2 Information Collected Automatically

When you visit or use our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on pages
• Referring website or source
• General location data (such as city or region)

This information is collected using cookies, log files, web beacons, tags, pixels, and similar technologies.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and support marketing and advertising activities. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of the website may not function properly without cookies.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Processing, fulfilling, and managing your orders
• Providing customer support and responding to inquiries
• Creating and managing your account
• Improving and optimizing our website, products, and services
• Sending transactional emails related to your orders
• Sending marketing communications, if you have opted in
• Detecting, preventing, and addressing fraud or security issues
• Complying with legal obligations and enforcing our policies

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• E-commerce platform providers (for example, Shopify)
• Payment processors
• Shipping and logistics partners
• Email and marketing service providers
• Analytics and advertising platforms

These service providers are given access to the information they need to perform their services and are not permitted to use it for other purposes.

3.2 Legal Requirements and Protection

We may disclose your information if required to do so by law, in response to valid requests by public authorities, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent or investigate possible wrongdoing
• Protect the rights, property, or safety of our customers or the public

3.3 Business Transfers

If EZ E-Bikes 360 is involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction.

4. Third-Party Analytics and Advertising

We may use third-party analytics tools (such as Google Analytics) and advertising platforms (such as Google Ads and Meta/Facebook) to help us understand how users interact with our website and to deliver relevant advertisements. These third parties may use cookies, pixels, and similar technologies to collect or receive information from our website and other sites and use that information to provide measurement services and targeted ads.

You can learn more about how Google uses data by visiting their policies, and you may opt out of certain Google Analytics features using available browser add-ons. You can also adjust your ad settings in the relevant platform accounts.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information may be kept for recordkeeping, tax, and legal compliance purposes.

6. Security

We take reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your data using industry-standard practices.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction or updating of your information
• The right to request deletion of your information, subject to legal obligations
• The right to opt out of marketing communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. To exercise any of your rights, please contact us using the details provided below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as reasonably possible.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the content, privacy practices, or policies of those third-party sites. We encourage you to review the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the website after any changes are posted constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:

EZ E-Bikes 360
Email: jordan@ezebikes360.com
Website: https://ezebikes360.com
Location: Memphis, Tennessee, United States