Privacy Policy

Privacy Policy

Last updated: August 21, 2026

EZ E-Bikes 360 is an online retail business owned and operated by Jamez Jordan. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ezebikes360.com, place an order, contact us, or otherwise interact with our services.

Our online store is hosted by Shopify, which provides the technology used to operate the website, process orders, and support related services.

Throughout this Privacy Policy, “EZ E-Bikes 360,” “we,” “us,” and “our” refer to Jamez Jordan operating EZ E-Bikes 360.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Contact Information

  • Name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

Payment and Transaction Information

  • Payment method.

  • Billing details.

  • Order information.

  • Payment confirmation.

  • Purchase history.

  • Return, refund, or cancellation information.

Payments are processed through Shopify or other authorized payment processors. We do not require customers to send complete payment-card numbers or banking information to us by email.

Account Information

If you create an account, we may collect:

  • Account email address.

  • Login information managed through Shopify or its account services.

  • Account preferences.

  • Order history.

Customer Communications

We may collect information you provide when contacting us about:

  • Product questions.

  • Orders and deliveries.

  • Returns or refunds.

  • Warranty claims.

  • Customer-service requests.

Device and Website Usage Information

When you browse our website, Shopify, analytics providers, or other technology partners may collect information such as:

  • IP address.

  • Browser type.

  • Device information.

  • Approximate location derived from your IP address.

  • Pages viewed.

  • Products viewed.

  • Shopping-cart activity.

  • Referral information.

  • Website interactions.

This information may be collected through cookies, pixels, analytics tools, or similar technologies.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or submit information through the website.

  • Automatically when you browse or interact with our website.

  • From Shopify and other service providers that support payment processing, analytics, advertising, order fulfillment, and website operations.

  • From manufacturers, suppliers, shipping carriers, or other partners when necessary to process orders, deliveries, returns, or warranty claims.

3. How We Use Personal Information

We may use your personal information to:

  • Process and fulfill orders.

  • Verify payments and prevent fraud.

  • Communicate about purchases, shipping, and delivery.

  • Respond to customer questions.

  • Arrange returns, refunds, exchanges, or warranty assistance.

  • Coordinate with manufacturers, suppliers, and shipping carriers.

  • Maintain customer accounts and order records.

  • Improve website functionality and customer experience.

  • Measure website performance and advertising effectiveness.

  • Send marketing communications when permitted by law.

  • Comply with applicable legal obligations.

  • Protect our business, customers, and website against misuse or fraudulent activity.

4. How We Share Personal Information

We may share personal information with service providers and business partners when necessary to operate our store or provide requested services.

These parties may include:

  • Shopify and its affiliated service providers.

  • Payment processors.

  • Manufacturers, suppliers, and fulfillment partners.

  • Shipping carriers and delivery providers.

  • Customer-support and communication platforms.

  • Website analytics providers.

  • Advertising and marketing platforms.

  • Professional advisers or government authorities when legally required.

For example, when you purchase an electric bicycle, we may provide your name, shipping address, telephone number, and order information to the supplier or carrier responsible for fulfilling and delivering your order.

We may also disclose information when necessary to comply with legal requirements, respond to lawful requests, prevent fraud, enforce our policies, or protect the safety and rights of our customers and business.

5. Shopify

Our store is hosted by Shopify.

Shopify may collect and process personal information to support website operations, checkout, payment processing, fraud prevention, customer accounts, analytics, and other services.

Information submitted through our website may be processed by Shopify and its service providers in accordance with Shopify’s own privacy practices.

To learn more, visit:

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functioning properly.

  • Remember shopping-cart information.

  • Maintain customer preferences.

  • Understand how visitors use the website.

  • Measure website and advertising performance.

  • Support relevant advertising.

You may be able to manage cookies through your browser settings or any cookie-preference options made available on our website.

Disabling certain cookies may affect website functionality, including shopping-cart or checkout features.

7. Analytics and Advertising

We may use Shopify, Google, or other analytics and advertising providers to understand website traffic, measure advertising performance, and present relevant advertisements.

These providers may collect or receive information about your interactions with our website through cookies, pixels, or similar technologies.

Depending on your location, you may have the right to opt out of certain targeted advertising or data-sharing activities.

If available, you can submit a data-sharing opt-out request through:

https://ezebikes360.com/pages/data-sharing-opt-out

You may also contact us directly at jordan@ezebikes360.com.

We do not knowingly use personal information belonging to individuals under 16 years old for targeted advertising.

8. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive promotional communications, we may send you product updates, offers, or other marketing messages.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

Even if you unsubscribe from marketing communications, we may continue sending necessary nonpromotional messages regarding:

  • Orders.

  • Shipping updates.

  • Payment issues.

  • Returns and refunds.

  • Warranty claims.

  • Customer-service requests.

  • Account activity.

9. Payment Information and Security

Payment transactions are processed through Shopify or other payment processors.

We use reasonable measures intended to protect personal information and maintain the security of our website and business operations.

However, no internet transmission, electronic storage system, or security measure can be guaranteed completely secure.

Customers should avoid sending full credit-card numbers, bank-account credentials, passwords, government identification numbers, or other sensitive information through ordinary email.

10. Information Retention

We retain personal information only for as long as reasonably necessary to:

  • Process orders and provide requested services.

  • Maintain transaction records.

  • Respond to customer questions.

  • Manage returns, refunds, and warranty claims.

  • Prevent fraud.

  • Comply with legal, tax, accounting, or regulatory obligations.

  • Resolve disputes.

  • Enforce our agreements and policies.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain personal information.

  • Opt out of certain targeted advertising or qualifying data-sharing activities.

  • Withdraw consent where processing is based on consent.

  • Appeal certain privacy-request decisions when applicable law provides that right.

To submit a privacy request, contact jordan@ezebikes360.com.

We may request reasonable information to verify your identity before responding.

Some information may need to be retained when required for legal compliance, fraud prevention, transaction records, or other permitted business purposes.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Browser Privacy Signals

Depending on applicable law and available Shopify functionality, our website may recognize certain browser-based privacy preference signals, including Global Privacy Control.

The effect of these signals may depend on your browser, device, location, and the technical capabilities of our website and service providers.

You can learn more about Global Privacy Control at:

https://globalprivacycontrol.org/

13. Children’s Privacy

Our website and purchasing services are intended for adults who can enter into a valid purchase agreement.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information without appropriate authorization, contact us at jordan@ezebikes360.com so we can review the issue and take appropriate action.

14. Third-Party Websites

Our website may contain links to manufacturer websites, shipping providers, payment services, social media platforms, or other third-party websites.

Third-party websites operate under their own privacy policies and terms.

We encourage customers to review the applicable policies before submitting personal information to another website or service.

15. Information Processing Locations

Shopify and other service providers may process or store personal information in locations outside your state or country of residence.

When personal information is transferred or processed in another location, it may be subject to the laws and protections applicable in that jurisdiction.

We work with service providers that support the operation of our store and the delivery of customer services.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, website, legal requirements, or service providers.

Updates will be published on this page with a revised “Last updated” date.

We encourage customers to review this policy periodically.

17. Contact Information

EZ E-Bikes 360
Owned and operated by Jamez Jordan
4862 Foyle Way
Memphis, TN 38125
United States

Email: jordan@ezebikes360.com
Phone: (901) 438-4793
Website: ezebikes360.com

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, contact us using the information above.