Shipping Policy

Shipping Policy

At EZEBikes360, all orders are shipped directly from our trusted U.S.-based e-bike suppliers and warehouses. We follow shipping procedures consistent with major manufacturers such as Eunorau, Nakto, Heybike, Velotric, and others to ensure accurate and timely delivery.

Shipping Timeline

Order Processing

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or holidays begin processing the next business day.
  • Once shipped, tracking information is automatically emailed to you.

Estimated Delivery Time (Lower 48 U.S.)

  • Most e-bike orders arrive within 4–10 business days after the order is placed.
  • Estimated total delivery time = Processing time (1–3 business days) + Transit time (3–7 business days).

Heavy or Freight Models

  • Larger or oversized e-bikes may ship via freight carrier and typically arrive within 6–13 business days.
  • Freight carriers may contact you to schedule delivery.

Please note: Delivery timelines are estimates and may vary due to carrier delays, weather, or regional demand. Delivery times are not guaranteed.

Shipping Time & Carriers

Transit Time (Lower 48 U.S. states)

  • Most e-bikes ship in transit within 3–7 business days once dispatched (not including processing time).

Suppliers commonly use:

  • FedEx
  • UPS
  • DHL
  • LTL freight carriers (for larger, oversized, or fat-tire models)

Shipping methods are selected based on warehouse stock, product type, and delivery location.

Shipping Costs

Free shipping on all e-bikes to the continental United States. Accessory-only orders may include small shipping fees, which are displayed at checkout.

Shipping Areas

We currently ship to:

  • All continental U.S. states (Lower 48)

We do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • International destinations (unless otherwise specified on a product page)

Freight Delivery (Important for Large E-Bikes)

Some larger e-bike models may ship via LTL freight:

  • The customer must be present for delivery.
  • Freight carriers may contact you to schedule a delivery appointment.
  • Delivery is curbside only.
  • Carriers will not bring items inside your home or assemble them.
  • You must inspect the bike before signing the delivery receipt.

Please document any visible damage before accepting delivery.

Order Tracking

If tracking confirms delivery to the address provided at checkout, 
the order will be considered fulfilled. Customers are responsible 
for securing their delivery location.

  • After shipment, you will receive a tracking number by email.
  • Tracking updates may take 24–48 hours to appear.
  • If you do not receive tracking within 5 business days, please email us at jordan@ezebikes360.com.

Lost, Delayed, or Stolen Packages

Once a package is marked delivered by the carrier, responsibility transfers to the customer. However, we will assist in filing a claim with the carrier when possible.

  • Packages marked as “delivered” by the carrier.
  • Delays caused by carriers, weather, or other external factors.
  • Incorrect or incomplete shipping addresses provided at checkout.

If your package appears lost or misdelivered, we will assist in contacting the carrier, but final resolution depends on the carrier’s investigation and policies.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned to the warehouse due to an incorrect or incomplete address:

  • The customer is responsible for any reshipment fees.
  • If the order must be canceled, the customer may be responsible for return shipping costs and a restocking fee, depending on supplier policies.

Damages During Shipping

To follow Eunorau, Nakto, and similar supplier standards, shipping damage must typically be reported within 48 hours of delivery.

Upon delivery, please:

  • Inspect the box and product carefully before signing.
  • Retain all original packaging until the claim is resolved.
  • Take clear photos or videos of any damage to:
    • The outer box
    • Internal packaging
    • The bike or accessory
  • Contact us within 48 hours at jordan@ezebikes360.com with your order number and photos/videos.

We will coordinate with the supplier to provide replacement parts, repairs, or a full replacement when applicable, in accordance with the manufacturer’s policies.

Order Changes or Cancellations

  • Once an order has been processed or shipped, changes may no longer be possible.
  • Cancellations requested after shipment are treated as returns and may incur restocking and shipping fees, based on supplier policies.

Please contact us as soon as possible if you need to modify or cancel your order.

Multiple Shipments

If your order includes multiple items (for example, a bike and accessories), they may ship separately depending on availability and warehouse locations. Each shipment will have its own tracking number.

Supplier Policy Compliance

All shipping, delivery, and return processes follow the official policies of the manufacturers we work with. In the event of any conflict between this Shipping Policy and a manufacturer’s shipping terms, the manufacturer’s official policy will take priority.

Contact Us

For any questions about shipping, delivery, or tracking, please contact us at jordan@ezebikes360.com.