Shipping Policy

Last updated: August 21, 2026

EZ E-Bikes 360 is an online retail business owned and operated by Jamez Jordan. Products purchased through our website may be fulfilled and shipped directly by third-party manufacturers, suppliers, or distribution partners located in the United States.

This policy explains our shipping locations, delivery estimates, shipping costs, tracking procedures, and how we handle shipping-related issues.

1. Shipping Locations

We ship eligible orders to the 48 contiguous United States and Washington, D.C.

We do not currently ship to:

• Alaska.

• Hawaii.

• Puerto Rico.

• Other United States territories.

• International destinations.

• P.O. boxes when prohibited by the applicable carrier.

Shipping availability may vary depending on the product, carrier, and delivery address.

2. Order Processing

Orders are typically processed within 1–3 business days.

Business days are Monday through Friday, excluding recognized holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing times may vary depending on product availability, payment verification, supplier operations, or other circumstances affecting fulfillment.

If an order cannot be fulfilled, we will contact you and arrange a refund when appropriate.

3. Standard Shipping and Delivery Times

After an order ships, standard transit generally takes 3–7 business days.

For most standard shipments, the estimated total delivery time is:

• Order processing: 1–3 business days.

• Shipping transit: 3–7 business days.

• Estimated total delivery: 4–10 business days after the order is placed.

Delivery estimates are not guaranteed and may vary because of weather, carrier delays, holidays, regional conditions, or other circumstances beyond our reasonable control.

4. Oversized and Freight Shipments

Larger electric bicycles, electric tricycles, and other oversized products may be delivered by a freight carrier.

Freight shipments typically arrive within approximately 6–13 business days after the order is placed, depending on the product and delivery location.

When freight delivery is required:

• The carrier may contact you to arrange a delivery appointment.

• An adult may need to be present to accept delivery.

• Delivery is generally curbside unless another arrangement is specifically confirmed.

• Carriers generally do not provide indoor delivery, assembly, or packaging removal.

• Customers should inspect the shipment and note visible damage on the delivery receipt when possible.

If additional freight charges apply to a specific product or location, they will be disclosed before purchase.

5. Shipping Costs

Standard shipping is free for eligible electric bicycle orders delivered within the 48 contiguous United States.

Shipping charges may apply to accessories, replacement parts, or other products.

Any applicable shipping charge will be displayed during checkout before your purchase is completed.

If an order requires an additional delivery charge that was not disclosed before purchase, we will contact you before proceeding. You may decline the additional charge and receive a refund if you choose not to continue with the order.

6. Shipping Carriers

Orders may be delivered by third-party carriers, including:

• UPS.

• FedEx.

• DHL.

• Freight or less-than-truckload carriers.

The carrier and shipping method depend on the product, supplier, warehouse location, and delivery address.

A particular carrier or delivery method is not guaranteed unless expressly stated before purchase.

7. Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout when available.

Tracking updates may take 24–48 hours to appear after the shipping label is created.

If you do not receive tracking information within five business days after placing your order, contact us at jordan@ezebikes360.com.

Orders containing multiple items may arrive in separate shipments. When separate tracking numbers are available, they will be provided for each shipment.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, contact us immediately at jordan@ezebikes360.com.

We will attempt to update the address before shipment, but changes cannot be guaranteed once processing has begun or the order has shipped.

If a shipment is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for reasonable reshipping costs.

Any applicable reshipping charge will be communicated before the product is shipped again.

If the order is canceled instead of reshipped, the cancellation will be handled under our Return and Refund Policy. No undisclosed restocking fee will be charged.

9. Lost, Delayed, or Missing Shipments

If your shipment is delayed, appears lost, or is marked delivered but cannot be located, contact us at jordan@ezebikes360.com.

We will assist by:

• Reviewing the tracking information.

• Contacting the carrier or fulfillment partner when appropriate.

• Requesting a delivery investigation or carrier claim when available.

• Coordinating an appropriate resolution based on the results of the investigation.

Customers may be asked to confirm their shipping address, check with household members or neighbors, or provide additional information requested by the carrier.

A delivery scan does not prevent you from contacting us for assistance with a missing or potentially misdelivered package.

10. Damaged or Incorrect Shipments

Inspect your order promptly after delivery.

If your shipment arrives damaged, incomplete, or incorrect, contact us as soon as possible at jordan@ezebikes360.com.

When reporting an issue, please provide:

• Your order number.

• A description of the issue.

• Photographs or videos of the affected product.

• Photographs of the shipping box and packaging, when applicable.

We encourage customers to report visible shipping damage within 48 hours of delivery when possible to help us submit timely carrier or supplier claims.

If you discover damage later, contact us promptly so we can evaluate the circumstances and determine the available options.

Please retain the original packaging while your claim is under review.

Depending on the circumstances, we may coordinate replacement parts, repair assistance, a replacement product, a return, or a refund.

If a return is required because an item arrived damaged, defective, or incorrect, EZ E-Bikes 360 will coordinate reasonable return-shipping arrangements.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at jordan@ezebikes360.com.

If the order has not shipped and the requested change or cancellation is possible, we will assist.

If the order has already shipped or cannot be stopped, it may need to be handled under our Return and Refund Policy.

Any return-shipping charge or restocking fee must be disclosed in accordance with our published Return and Refund Policy. We do not impose undisclosed fees.

12. Customer Support

EZ E-Bikes 360 remains the primary contact for questions involving order fulfillment, shipping, delivery, and tracking.

If a manufacturer, supplier, warehouse, or carrier is involved in your order, we will coordinate with that party when necessary to assist you.

13. Contact Information

EZ E-Bikes 360
Owned and operated by Jamez Jordan
4862 Foyle Way
Memphis, TN 38125
United States

Email: jordan@ezebikes360.com
Phone: (901) 438-4793
Website: ezebikes360.com