Return and Refund Policy

Last updated: August 21, 2026

EZ E-Bikes 360 is an online retail business owned and operated by Jamez Jordan. This policy explains how we handle product returns, refunds, order cancellations, and damaged or defective items.

1. Return Eligibility

Eligible products may be returned within 30 calendar days of delivery.

To qualify for a return, the product must:

• Be unused and unridden.

• Show no signs of wear, damage, or modification.

• Include its original packaging.

• Include all original accessories, manuals, chargers, components, and other items received with the product.

• Be returned in the same condition in which it was delivered.

Electric bicycles showing mileage, visible use, tire wear, scratches, or other signs of operation may not qualify for a standard return.

2. Requesting a Return

Customers must contact EZ E-Bikes 360 before returning any product.

To request a return, email jordan@ezebikes360.com and provide:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photographs of the product and packaging, when requested.

We will review your request and provide the appropriate return instructions. A return authorization number may be required depending on the product or supplier.

Do not send a product back without receiving return instructions. Unauthorized returns may be refused or delayed.

The return address may vary depending on the product and fulfillment location. We will provide the correct return address after your request is approved.

3. Return Shipping

For change-of-mind returns, ordering errors, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for return-shipping costs.

Because electric bicycles, batteries, and oversized products may require specialized shipping, customers must follow the return-shipping instructions we provide.

If a product arrives damaged, defective, or materially different from the item ordered, EZ E-Bikes 360 will coordinate an appropriate resolution and cover reasonable return-shipping costs when a return is required.

Customers should use a trackable shipping method when returning a product and retain proof of shipment.

4. Restocking Fees

EZ E-Bikes 360 does not charge a restocking fee unless a specific fee was clearly disclosed on the applicable product page or during checkout before the original purchase.

No undisclosed restocking fees will be deducted from an approved refund.

5. Refund Processing

After an approved return is received and inspected, we will notify you whether the return meets the eligibility requirements in this policy.

Approved refunds will be issued to the original payment method within 30 calendar days after the returned product is received and approved.

Once a refund has been issued, additional time may be required for your bank, credit-card company, or payment provider to post the funds to your account.

Return-shipping charges paid by the customer are not refundable unless the return resulted from a damaged, defective, or incorrect product.

If your refund has not appeared after the applicable processing period, please contact us at jordan@ezebikes360.com.

6. Damaged, Defective, or Incorrect Products

Inspect your order promptly after delivery.

If your product arrives damaged, defective, incorrect, or missing components, contact jordan@ezebikes360.com as soon as possible and provide:

• Your order number.

• A description of the issue.

• Photographs or videos showing the problem.

• Photographs of the shipping box and packaging, when applicable.

Please retain the original packaging while your claim is being reviewed.

EZ E-Bikes 360 will coordinate with the applicable manufacturer, supplier, or shipping carrier to determine an appropriate resolution. Depending on the circumstances, this may include:

• Replacement parts.

• Repair assistance.

• Product replacement.

• Return authorization.

• A refund.

If a return is required because the product arrived damaged, defective, or incorrect, EZ E-Bikes 360 will coordinate reasonable return-shipping arrangements.

7. Nonreturnable Products

The following products generally do not qualify for a standard change-of-mind return:

• Electric bicycles or scooters that have been ridden or otherwise used.

• Products with visible wear, damage, or unauthorized modifications.

• Items returned without required original components or accessories.

• Products returned without original packaging when the packaging is necessary for safe shipment.

• Products returned without prior approval.

• Items clearly identified as final sale before purchase.

These exclusions do not prevent customers from reporting products that arrived damaged, defective, incorrect, or incomplete.

8. Order Cancellations

If you need to cancel an order, contact jordan@ezebikes360.com as soon as possible.

If the order has not shipped and cancellation is possible, we will cancel the order and issue a refund to the original payment method.

If the order has already shipped or cannot be stopped, cancellation may no longer be possible. In that situation, the order must be handled under this Return and Refund Policy.

9. Exchanges

Exchanges depend on product availability and supplier approval.

If you would like to request an exchange, contact jordan@ezebikes360.com. We will explain the available options and any applicable shipping charges before processing the exchange.

10. Warranty Claims

Manufacturer warranty claims are separate from standard product returns.

If you believe your product has a warranty-covered issue, contact EZ E-Bikes 360 first at jordan@ezebikes360.com.

We will assist with the initial claim and coordinate with the applicable manufacturer or supplier. Warranty coverage and claim requirements vary by product and manufacturer.

Please review our Warranty Policy for additional information.

11. Contact Information

EZ E-Bikes 360
Owned and operated by Jamez Jordan
4862 Foyle Way
Memphis, TN 38125
United States

Email: jordan@ezebikes360.com
Phone: (901) 438-4793
Website: ezebikes360.com

For questions about returns, refunds, cancellations, or damaged products, please contact us using the information above.