Terms of Service

Last updated: August 21, 2026

Overview

This website, ezebikes360.com, is owned and operated by Jamez Jordan under the store name EZ E-Bikes 360. Throughout these Terms of Service, “EZ E-Bikes 360,” “we,” “us,” and “our” refer to Jamez Jordan operating EZ E-Bikes 360.

By accessing our website or placing an order, you agree to these Terms of Service and our Shipping Policy, Return and Refund Policy, Privacy Policy, and Warranty Policy.

If you do not agree to these terms, please do not use this website or purchase products through our store.

1. Our Business and Supplier Relationships

EZ E-Bikes 360 is an independent online retailer of electric bicycles, electric scooters, and related products. We are not a manufacturer and do not operate a physical retail storefront.

Products sold through our website may be fulfilled and shipped directly by third-party manufacturers, suppliers, or distribution partners.

EZ E-Bikes 360 is responsible for communicating with customers regarding orders, shipping questions, return requests, and warranty assistance.

When a customer needs help with an order or product, the customer should contact EZ E-Bikes 360 first. We will coordinate with the relevant supplier or manufacturer when necessary.

2. Eligibility and General Conditions

By using this website, you represent that you are legally able to enter into a binding purchase agreement.

You agree to use this website only for lawful purposes and to provide accurate information when placing an order or contacting us.

We reserve the right to refuse or cancel an order when necessary due to suspected fraud, inaccurate customer information, product unavailability, pricing errors, or other legitimate business reasons.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method, subject to the payment provider’s processing time.

3. Product Information and Availability

We work to provide accurate product descriptions, specifications, photographs, pricing, and availability information.

Product details may be supplied by manufacturers or distribution partners and can change when a manufacturer updates a product or modifies its available inventory.

Product colors may appear differently depending on your screen or device.

If we discover that a product is unavailable or that a material product detail is incorrect after an order has been placed, we will contact you to explain the issue and provide appropriate options, which may include canceling the order and issuing a refund.

We do not knowingly substitute a materially different product without the customer’s approval.

4. Pricing and Payment

Product prices are displayed in United States dollars unless otherwise stated.

Prices may change without notice before an order is accepted. Changes to future pricing will not affect an order that has already been accepted unless there was an obvious pricing error or another issue requiring cancellation.

Applicable taxes, shipping charges, or other disclosed fees will be shown during checkout before you complete your purchase.

We may follow pricing requirements established by manufacturers or suppliers when applicable.

By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

We may verify customer information, payment authorization, product availability, and shipping eligibility before accepting or fulfilling an order.

An order confirmation email acknowledges that your order was received. It does not guarantee product availability or immediate shipment.

If an item cannot be fulfilled, we will notify you and issue a refund for any amount collected for the unavailable item.

Customers are responsible for providing complete and accurate billing, shipping, and contact information.

6. Order Fulfillment and Shipping

Orders may be fulfilled by third-party suppliers or distribution partners operating within the United States.

For eligible orders shipped within the contiguous United States:

• Standard order processing typically takes 1–3 business days.

• Standard shipping transit typically takes 3–7 business days after an order ships.

• Total estimated delivery time for standard orders is generally 4–10 business days after the order is placed.

• Larger, oversized, or freight shipments may require approximately 6–13 business days for delivery.

These delivery estimates are not guarantees and may vary due to product availability, carrier operations, weather, destination, holidays, or other circumstances affecting fulfillment.

Free shipping applies to eligible electric bicycle orders delivered within the contiguous United States, as described in our Shipping Policy. Shipping charges for accessories or other products, when applicable, will be disclosed before purchase.

Once an order ships, tracking information will be sent to the email address provided at checkout when available.

For additional information, please review our Shipping Policy.

7. Cancellations and Order Changes

Customers who need to cancel or modify an order should contact us as soon as possible at jordan@ezebikes360.com.

If an order has not yet entered processing or shipment, we will attempt to accommodate the request.

Once an order has shipped or reached a stage at which fulfillment cannot be stopped, cancellation may no longer be possible. In that situation, the order may need to be handled under our Return and Refund Policy.

Any applicable return conditions or charges will be disclosed in accordance with our published Return and Refund Policy.

8. Returns and Refunds

Returns and Refunds

Eligible products may be returned within 30 days after delivery, subject to the conditions stated in our Return and Refund Policy.

To request a return, customers must contact EZ E-Bikes 360 at jordan@ezebikes360.com before sending any product back.

All returns require prior approval. We will provide applicable return instructions, including a return authorization number if required.

To qualify for a return, products must meet the eligibility requirements stated in our Return and Refund Policy. These requirements may address product condition, use, assembly, original packaging, and included accessories.

Any return-shipping charges or restocking fees will be clearly disclosed in our Return and Refund Policy before purchase. We will not impose undisclosed return fees.

If an order arrives damaged, defective, incorrect, or incomplete, customers should contact us promptly so we can coordinate an appropriate resolution.

Approved refunds will be issued to the original payment method according to the processing timelines stated in our Return and Refund Policy.

Please review our Return and Refund Policy for complete details concerning eligibility, return procedures, shipping costs, applicable fees, and refund processing.

9. Damaged, Defective, or Incorrect Products

Customers should inspect their shipment as soon as reasonably possible after delivery.

If an item arrives damaged, defective, incorrect, or missing components, contact us promptly at jordan@ezebikes360.com and include:

• Your order number.

• A description of the issue.

• Relevant photographs or videos.

• Images of the shipping box and packaging, when applicable.

We will review the issue and coordinate with the manufacturer, supplier, or shipping carrier as appropriate.

Depending on the circumstances, the resolution may include replacement parts, repair assistance, product replacement, return authorization, or a refund.

Customers should retain original packaging while a shipping-damage or product claim is under review.

10. Manufacturer Warranties

Certain products sold through EZ E-Bikes 360 may include a limited manufacturer warranty.

Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

Customers should not assume that every product, component, or battery has the same warranty coverage.

Where applicable, manufacturer warranties may address qualifying defects involving a product’s frame, motor, battery, controller, display, or other components, subject to the manufacturer’s written terms.

To request warranty assistance, contact EZ E-Bikes 360 first at jordan@ezebikes360.com.

We will assist with the initial claim and coordinate with the applicable manufacturer or supplier when necessary.

A manufacturer may request proof of purchase, photographs, videos, serial numbers, troubleshooting information, or other documentation before evaluating a warranty claim.

Warranty coverage generally does not extend to normal wear, improper assembly, accidents, misuse, unauthorized modifications, or other conditions excluded by the applicable manufacturer warranty.

Please review our Warranty Policy or contact us for product-specific warranty information.

11. Customer Responsibilities and Product Safety

Customers are responsible for reviewing all product instructions, assembly requirements, operating guidelines, and applicable safety information before using an electric bicycle, scooter, or related product.

Professional assembly or inspection may be appropriate depending on the product and the customer’s experience.

Customers are responsible for understanding and following applicable state and local rules concerning electric bicycles, scooters, helmets, age restrictions, speed limitations, and permitted riding areas.

Product classifications and legal requirements may vary by location.

12. Third-Party Services

We may use third-party platforms and service providers to operate our website, process payments, fulfill orders, provide tracking information, communicate with customers, and deliver products.

These services may include Shopify, payment processors, manufacturers, suppliers, and shipping carriers.

Although third-party service interruptions or delays may occur, EZ E-Bikes 360 remains the customer’s primary contact for assistance with purchases made through our website.

Use of certain third-party services may also be governed by the provider’s own terms and privacy policies.

13. Reviews, Feedback, and User Submissions

Customers may voluntarily submit reviews, feedback, questions, or other content.

By submitting content, you represent that the information is accurate to the best of your knowledge and does not infringe another person’s rights.

We may display or use voluntarily submitted reviews or feedback in connection with our store, subject to applicable privacy laws and the terms presented when the information is collected.

We reserve the right to remove content that is fraudulent, abusive, misleading, unlawful, or unrelated to a genuine customer experience.

14. Prohibited Uses

You may not use this website to:

• Place fraudulent orders.

• Provide false billing, shipping, or identity information.

• Submit false return, damage, or warranty claims.

• Interfere with website security or functionality.

• Misuse product images, trademarks, or other protected content.

• Violate applicable laws or regulations.

• Engage in conduct that harms customers, suppliers, or the operation of the store.

We may restrict access or cancel orders when we reasonably believe prohibited conduct has occurred.

15. Limitations and Disclaimers

We make reasonable efforts to keep product information, website functionality, and order information accurate and current.

However, we do not guarantee that the website will always be uninterrupted, that every product will remain available, or that estimated shipping dates will be met in every case.

Product warranties, where applicable, are provided according to the relevant manufacturer’s written warranty terms.

Nothing in these Terms of Service limits any customer rights that cannot legally be waived or excludes responsibilities that apply under applicable consumer-protection law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised effective or last-updated date.

Changes apply prospectively and do not alter rights or obligations associated with a completed purchase except as permitted by applicable law.

17. Governing Law

These Terms of Service are governed by the applicable laws of the United States and the State of Tennessee, subject to any consumer-protection rights that apply in the customer’s jurisdiction.

18. Contact Information

EZ E-Bikes 360
Owned and operated by Jamez Jordan
4862 Foyle Way
Memphis, TN 38125
United States

Email: jordan@ezebikes360.com
Phone: (901) 438-4793
Website: ezebikes360.com

For questions regarding orders, shipping, returns, refunds, warranties, or these Terms of Service, please contact us using the information above.