Heybike Horizon (folding flat-tire e-bike)

Ride beyond limits with the Horizon, built for smooth streets and rugged trails alike. Its full suspension system ensures comfort on every surface, while the sleek gradient frame delivers high-end style. Fold it, store it, and hit the road whenever adventure calls. With precise gears and powerful brakes, Horizon combines performance, safety, and versatility for every journey.

Key Features:

• Hydraulic Front Suspension – Smooth, controlled rides over uneven terrain

• Horst-Link Rear Suspension – Reduces shocks and enhances comfort

• Hydraulic Disc Brakes – Reliable stopping power in all conditions

• Shimano 7-Speed Gear System – Effortless and precise gear shifting

• Compact Folding Design – Easy to store and transport

• Premium Gradient Frame – Sleek, stylish, and built to impress

• Versatile for City & Off-Road – One bike, endless adventures

At EZ Volt E-bikes, we are committed to providing high-quality electric bikes that deliver safety, performance, and reliability. This warranty policy outlines the coverage and terms for all e-bikes purchased through our store.

1. Warranty Coverage

1.1 Duration

• Frame & Fork:2-year limited warranty from the date of purchase.
• Battery & Electrical Components:1-year limited warranty.
• Motor & Drivetrain:2-year limited warranty (Velotric Discover 2 & Aipas M1 Pro), 1-year limited warranty (Heybike Horizon).

1.2 What’s Covered
This warranty covers defects in materials and workmanship, including:

• Frame cracking or breakage (excluding normal wear)
• Motor malfunction
• Battery failure due to manufacturing defects
• Controller, display, or other electronic component failures

1.3 What’s Not Covered
This warranty does not cover:

• Accidental damage, abuse, misuse, or neglect
• Cosmetic damage, including scratches, paint chips, or decals
• Normal wear and tear (tires, brake pads, chains, grips)
• Unauthorized modifications or repairs
• Damage caused by improper assembly, storage, or maintenance

2. How to Claim Your Warranty

To file a warranty claim:

1. Contact usvia email at support@ez-volt-e-bikes.com with the following details:

• Order number or proof of purchase
• Detailed description of the issue
• Photographs of the defect or damage

1. Evaluation & Instructions
   Our support team will review your claim and provide instructions for repair, replacement, or inspection.
2. Return & Repair
   If a return or repair is required, our team will provide a prepaid shipping label (if applicable) and instructions to safely send the e-bike or component.

3. Limitation of Liability

• EZ Volt E-bikes’ liability is limited to the repair or replacement of defective components.
• We are not responsible for any incidental, consequential, or indirect damages, including loss of use, transportation costs, or service fees outside the warranty terms.

4. Contact Information

For questions, claims, or further assistance, please contact:

Email:support@ez-volt-e-bikes.com
Website: ez-volt-e-bikes.myshopify.com

Note:This warranty is valid only for purchases made through EZ Volt E-bikes official store or authorized retailers. Misuse or failure to follow proper maintenance instructions may void the warranty.

WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?

When placing your order please note the following normal delivery times for most products:

2-7 days business for most products and a maximum of 10 business days for limited few products.

If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.

CAN I GET FREE SHIPPING WITH MY ORDER?

We always offer free shipping

No promotion code is required.